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News
Peter Zaffino to step down as AIG's executive chair
4+ hour, 49+ min ago (256+ words) AIG has announced that Peter Zaffino (pictured, left) will step down as executive chair and as a member of the board of directors, effective September 15, 2026. He will become a senior advisor to the company to support its ongoing leadership transition....
Adapt or die: A 'set it and forget it' model will cost you clients
20+ hour, 15+ min ago (505+ words) In an industry being reshaped by acquisition, automation, and the relentless push toward digital-first service models, Kristen Dougherty, Senior Vice President and Employee Benefits Practice Leader at Univest Financial, says the most powerful thing a group benefits broker can offer…...
Stop selling cyber as liability, say two former brokers
1+ hour, 41+ min ago (817+ words) The pitch most brokers were taught to sell cyber cover contains two words a small business client does not understand and one of them is wrong. "Even things like stop selling it as a liability insurance," said Joe Jackson (pictured…...
Samsung's insurers are said to be eyeing a $6bn Lloyd's and US retirement play
12+ hour, 57+ min ago (266+ words) The story was first reported by the Korea Economic Daily earlier today, citing unnamed banking and industry sources, and has since been picked up by the Seoul Economic Daily and KED Global. The figures below should be read as reported…...
Complete the slip, then call: Arch on getting a better outcome
7+ hour, 58+ min ago (716+ words) Digital platforms have made it faster than ever to get a property submission in front of an underwriter. Brendon Terry's (pictured) argument is that speed of transmission and quality of outcome are two different things and the second one can…...
Zelenskyy puts insurers on notice as Russian airspace becomes a war-risk flashpoint
21+ hour ago (305+ words) Volodymyr Zelenskyy didn't just warn airlines this week. He warned their insurers too. It's a rare instance of a head of state naming the insurance market directly in a wartime security warning - and for good reason. Coverage decisions on where…...
Adviser firm proves Aviva's adviser platform breached its contract, then gets awarded £1
16+ hour, 7+ min ago (691+ words) A Huddersfield financial advice firm spent years and a small fortune proving that Aviva's adviser platform was riddled with faults for months on end, and that those faults breached its contract with Aviva. A county court judge agreed with all…...
Crawford's AI chief explains claims innovation strategy
19+ hour, 37+ min ago (546+ words) Insurance Business Crawford's AI chief explains claims innovation strategy David Wright details how Crawford & Company balances AI experimentation with adjuster autonomy Crawford & Company, a provider of claims management and outsourcing solutions, is putting new artificial intelligence tools through a formal…...
AI speeds up underwriting, but the decision stays human: Hiscox VP
19+ hour, 45+ min ago (556+ words) "At Hiscox, when we use AI, we want it to augment our underwriting experience, not replace the underwriting judgment," Maletsky said. "We use AI to eliminate some of the busywork, some of the administrative tasks. We're not automating the decision-making,…...
AI should handle submissions, not underwriting judgment
15+ hour, 35+ min ago (447+ words) Insurance is navigating a generational handover just as artificial intelligence adoption accelerates, and Tatum Fish (pictured), strategic value architect at Cytora, says the industry's most effective AI deployments have nothing to do with replacing underwriters and everything to do with…...